The AKPPro magazine: June 2017 (#5)
The profitability of any car service station or sales outlet depends at the end of the day on one particular person. And this person is not the director, the chief technician or a pretty secretary. The decision whether to spend money or not is taken by the client – so it is the client that is ultimately the key personality in any business. How to get your clients to come back to you over and over again? On p. 16, recommendations on organizing the customer area are given, and another aspect of this topic is covered by Anna Solovyova, a psychologist and business coach, in the special column “The AKPP-Club School” on p. 22.
In the column “Dismantling”, there is an overview of hybrid transmissions, an article by Igor Yemelyanov (Novokuznetsk) on the GM 6T, and the case history of the MAI Automatic Transmission Centre.
A preview of this issue is available in low quality. Version in high quality, as well as downloading PDF is available after subscription.